Our clients don't buy hours. They buy fixed-scope engagements that end with working, verified systems: security reviews that close with fixes and a retest, products shipped week after week. The Account Manager is the person who makes that experience consistent from the first call to the final invoice. The single point of ownership for every account, from onboarding through renewal and expansion.
This is not a quota-carrying sales role with forty accounts and a pipeline deck. This is owning a handful of client relationships in depth, in a studio where the engineers doing the work sit three desks away.
The work
- Own client accounts end-to-end: onboarding, kickoff, delivery checkpoints, post-engagement review
- Translate between clients and engineers in plain language, without overpromising: scope, timelines and trade-offs
- Run the fixed-scope engagement model: perimeter definition calls, change requests when scope moves, zero surprises on invoices
- Grow accounts honestly: retests, retainers, the next security review, the compliance conversation (NIS2, SOC 2, ISO 27001 readiness) when there is a real need, not because a quarter says so
- Keep the CRM truthful: every commitment, every deadline, every decision logged and visible
- Watch the leading indicators (satisfaction after each engagement, response times, referrals) and fix problems before they become churn
- Work with marketing on case studies and references, in the client's words and with their permission
What we need
- B2B account management experience in software, engineering services or professional services: accounts you owned, with numbers to show for it
- Technical fluency: you hold the conversation with a CTO about timelines and trade-offs without an engineer translating. You do not need to write code
- Working literacy in security and compliance conversations (NIS2, ISO 27001, SOC 2): enough to scope a review brief and know when to bring an engineer in
- Native-level Italian and professional English: our clients are in Italy and abroad
- Relentless organization: SLAs, renewal dates and commitments logged, tracked and met
- Based in San Marino or willing to relocate
Why RBB LAB
Small senior team, no layers. A handful of accounts in depth, with direct access to the engineers delivering the work. The product is honest: fixed scope, fixed price, findings plus fixes plus retest, zero lock-in. And selling something that actually ships is easier than selling slideware.
Use the form below to apply. Include your CV and a short note on an account you turned around or saved: what was going wrong, and what you did about it.